Last updated: 9 September 2026

1. Standard Catalogue Items

Our standard catalogue items are delivered between four (4) and six (6) weeks after full payment is received and all details for the deceased that need to be recorded on the product have been received.

2. Custom and Special Designs

All custom or special designs are delivered between six (6) and eight (8) weeks after full payment is received and all details for the deceased that need to be recorded on the product have been received.

3. Complaints

Any customer complaints will be resolved within four (4) weeks after agreement and once all dues have been settled.

4. Summary of Delivery Timelines

• Standard catalogue items: 4-6 weeks after full payment and all required details are received.
• Custom or special designs: 6-8 weeks after full payment and all required details are received.
• Complaints: resolved within 4 weeks after agreement and settlement of all dues.

5. Queries and Complaints

For any shipping queries or complaints, please contact us using the details below and include your name, order number and a clear description of the query.

Telephone: 013 492 5096 / 083 922 4048
WhatsApp: 076 472 7823
Email: otfstones@gmail.com